To all customers, suppliers and distributors, please see below our updated Covid19 statement.
Serchem Ltd recognise the rapidly escalating nature of the current pandemic and are working hard to ensure we are doing everything possible to ensure the safety of both our employees and our customers whilst maintaining the highest possible standards of service.
We continue to make it a priority that we remain in a strong position to continue to deliver our patient critical supplies to both the UK and Global markets we have robust, tested systems and procedures in place to maintain our supply chain and manufacturing plants to protect supply to our downstream users.
In line with the UK Government guidance all visits by our sales teams have now ceased, other than to carry out patient-critical validation or verification works and to attend breakdowns these will be guided by the customers local policy on site visits.
Our dedicated team however remain fully available via Skype, telephone or email.
Throughout the pandemic we have worked to put in place robust contingencies to ensure we can maintain the running of our manufacturing plants and the processing of orders in the event of reduced staff numbers due to sickness/isolation. Using the lessons learned over the previous year and the tried and tested procedures we are confident we can work together with our customers both domestic and oversees to maintain our service levels.
Whilst up to date advice is constantly changing as the nature of the outbreak evolves, we will continue to monitor the situation and update this action plan accordingly.
Should you have any further queries please do not hesitate to contact us: email@example.com / 01952 223130.
We thank you for your support during these challenging times.